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Les mécanismes de production des compétences dans l'entreprise orientée client : les cas d'une banque à réseau
Loos-Baroin, Jocelyne - 2003
Persistent link: https://www.econbiz.de/10003395076
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The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development
Aurier, Philippe; N'Goala, Gilles - In: Journal of the Academy of Marketing Science 38 (2010) 3, pp. 303-325
Persistent link: https://www.econbiz.de/10003986393
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The relationship marketing era for the Romanian banking institutions : could it bring something different
Danciu, Victor - In: The Romanian economic journal : REJ 12 (2009) 2, pp. 3-20
Persistent link: https://www.econbiz.de/10008655951
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Relationship marketing - o soluţie pentru sistemul bancar românesc?
Rusu, Cătălina - In: The Romanian economic journal : REJ 12 (2009) 4, pp. 145-166
Persistent link: https://www.econbiz.de/10008656492
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Rekrutierung von serviceorientierten Mitarbeitern : Ausbildung als Ressource am Beispiel der Bankausbildung
Kriependorf, Maike - In: Serviceorientierung im Unternehmen : Forum …, (pp. 255-273). 2010
Persistent link: https://www.econbiz.de/10003943254
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Customer relationship management functions : a survey of Greek bank customer satisfaction perceptions
Mylonakis, John - In: The ICFAI University journal of bank management : IJBM 8 (2009) 2, pp. 7-31
Persistent link: https://www.econbiz.de/10003859060
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Neustart Bankberatung : mit Apps zur Performance im Kundendialog
Pfersich, Kai - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008660094
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The impact of a strong bank-firm relationship on the borrowing firm
Dass, Nishant; Massa, Massimo - In: The review of financial studies 24 (2011) 4, pp. 1204-1260
Persistent link: https://www.econbiz.de/10008989328
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Lending relationships and loan contract terms
Bharath, Sreedhar T.; Dahiya, Sandeep; Saunders, Anthony; … - In: The review of financial studies 24 (2011) 4, pp. 1141-1203
Persistent link: https://www.econbiz.de/10008989329
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Die mobile Kundenkarte
Pergler, Elisabeth; Adelsberger, Christian; Kittl, Christian - In: HMD : Praxis der Wirtschaftsinformatik 49 (2012) 286, pp. 52-62
Persistent link: https://www.econbiz.de/10009577091