The purpose of this study is to review the available literature on organization change and change processes, i.e. organization development (OD), benchmarking, innovation, enterprise resource planning (ERP), business process reengineering, and total quality management (TQM). We focus on salient...

Human resource is an integral part of any organization. The retention of key human capital is a great challenge for HR Department. Moreover teachers in educational institutes are the corner stone and their retention for longer period of time is necessary for success and organizational growth...

The purpose of the paper is to provide an overview of available literature on causes of service failures. Last five years papers from leading journals addressing services marketing listed in emerald insights have been included in this study. This review has its focus on papers, which were...

This study aims to investigate conflict management style preferences of employees and how ethnic background along with other demographics affects these preferences. Using online survey, 296 responses are analyzed from the Govt., education sector, NGOs and private sector employees. Respondents...

The omnipresent and inevitable conflict is debated a lot in organizational studies. Many researchers study the relationship of conflict management styles and cultural dimensions specifically with individualism – collectivism. But these studies deal the culture at a national level aggregately....

The all-pervading and inevitable conflict is debated a lot in organizational studies. Many researchers study the relationship of conflict management styles and cultural dimensions specifically with individualism – collectivism. But these studies deal the culture at a national level...