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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie; Wang, Mo; Shi, Junqi - In: Personnel psychology : a journal of applied research 69 (2016) 3, pp. 525-557
Persistent link: https://www.econbiz.de/10011552338
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Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Zhan, Yujie; Wang, Mo; Shi, Junqi - In: Individual sources, dynamics, and expressions of …, (pp. 203-224). 2013
Persistent link: https://www.econbiz.de/10010222118
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Commuting stress process and self-regulation at work : moderating roles of daily task significance, family interference with work, and commuting means efficacy
Zhou, Le; Wang, Mo; Chang, Chu-Hsiang; Liu, Songqi; … - In: Personnel psychology : a journal of applied research 70 (2017) 4, pp. 891-922
Persistent link: https://www.econbiz.de/10011781547
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Daily Customer Mistreatment and Employee Sabotage against Customers: Examining Emotion and Resource Perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-335
Persistent link: https://www.econbiz.de/10009188158
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Bridge employment : conceptualizations and new directions for future research
Zhan, Yujie; Wang, Mo - In: Aging workers and the employee-employer relationship, (pp. 203-220). 2015
Persistent link: https://www.econbiz.de/10010486318
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Domain specific effects of commitment on bridge employment decisions : the moderating role of economic stress
Zhan, Yujie; Wang, Mo; Yao, Xiang - In: Age in the workplace : challenges and opportunities, (pp. 114-127). 2015
Persistent link: https://www.econbiz.de/10010394939
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The dark side of socialization : a longitudinal investigation of newcomer alcohol use
Liu, Songqi; Wang, Mo; Bamberger, Peter A.; Shi, Junqi; … - In: Academy of Management journal : AMJ 58 (2015) 2, pp. 334-355
Persistent link: https://www.econbiz.de/10011287608
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Team-member exchange and work engagement : does personality make a difference?
Liao, Fang-yi; Yang, Liu-qin; Wang, Mo; Drown, Damon; … - In: Journal of business and psychology 28 (2013) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10009732931
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Social networks and employee voice : the influence of team members' and team leaders' social network positions on employee voice
Venkataramani, Vijaya; Zhou, Le; Wang, Mo; Liao, Hui; … - In: Organizational behavior and human decision processes : … 132 (2016), pp. 37-48
Persistent link: https://www.econbiz.de/10011443129