Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Yujie Zhan, Mo Wang and Junqi Shi
| Year of publication: |
2013
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|---|---|
| Authors: | Zhan, Yujie ; Wang, Mo ; Shi, Junqi |
| Published in: |
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]. - Bingley [u.a.] : Emerald, ISBN 978-1-78190-888-4. - 2013, p. 203-224
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| Subject: | Kunden | Customers | Kundenservice | Customer service | Emotion |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010222118