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Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
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A study on factors affecting intention of choosing internet banking and intention of continuity
Chang Ok, Jin; Park, Sang-Bum - In: International journal of economics and finance 10 (2018) 12, pp. 54-66
Persistent link: https://www.econbiz.de/10011961083
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Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann; Ladeira, Wagner Junior; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
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The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
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The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud; Liébana-Cabanillas, Francisco; Porcu, Lucia - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
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Factors propelling the adoption of internet banking : the role of e-customer service, website design, brand image and customer satisfaction
Rahi, Samar; Mazuri Abd Ghani; Abdul Hafaz Ngah - In: International journal of business information systems : … 33 (2020) 4, pp. 549-569
Persistent link: https://www.econbiz.de/10012199507
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Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong; Bang, Nguyen; Sharifah Faridah Syed Alwi - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
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Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra; Yahia, Karim Ben; Hannachi, Mariem - In: The international journal of bank marketing : IJBM 35 (2017) 6, pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307