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Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Harris, Katherine E.; Grewal, Dhruv; Mohr, Lois A.; … - In: Journal of business research : JBR 59 (2006) 4, pp. 425-431
Persistent link: https://www.econbiz.de/10006713300
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Consumer willingness to claim a price-matching refund: A look into the process
Kukar-Kinney, Monika; Grewal, Dhruv - In: Journal of business research : JBR 59 (2006) 1, pp. 11-18
Persistent link: https://www.econbiz.de/10006713684
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Internet retailing: enablers, limiters and market consequences
Grewal, Dhruv; Iyer, Gopalkrishnan R.; Levy, Michael - In: Journal of business research : JBR 57 (2004) 7, pp. 703-713
Persistent link: https://www.econbiz.de/10006718543
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The Internet and the price-value-loyalty chain
Grewal, Dhruv; Iyer, Gopalkrishnan R.; Krishnan, R.; … - In: Journal of business research : JBR 56 (2003) 5, pp. 391-398
Persistent link: https://www.econbiz.de/10006721155
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Passing the baton
Levy, Michael; Grewal, Dhruv - In: Journal of retailing 77 (2001) 4, pp. 429-434
Persistent link: https://www.econbiz.de/10006618401
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Planning Merchandising Decisions to Account for Regional and Product Assortment Differences
Grewal, Dhruv; Levy, Michael; Mehrotra, Anuj; Sharma, Arun - In: Journal of retailing 75 (1999) 3, pp. 405
Persistent link: https://www.econbiz.de/10006626038
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The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm - In: Journal of retailing 74 (1998) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10006627898
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The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions
Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm - In: Journal of retailing 19980, pp. 331-352
Persistent link: https://www.econbiz.de/10006640007
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Re-Inquiries - The Effect of Multiple Extrinsic Cues on Quality Perceptions: A Matter of Consistency
Miyazaki, Anthony D.; Grewal, Dhruv; Goodstein, Ronald C. - In: Journal of consumer research : JCR ; an … 32 (2005) 1, pp. 146-153
Persistent link: https://www.econbiz.de/10006643649
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Customer Experience Management in Retailing: Understanding the Buying Process
Puccinelli, Nancy M.; Goodstein, Ronald C.; Grewal, Dhruv; … - In: Journal of retailing 85 (2009) 1, pp. 15-30
Persistent link: https://www.econbiz.de/10008232105