This paper presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi structured interview sessions with academic members of staff. The interpretative study relied on the...

The balanced scorecard is one of the most successful, endurable management concepts in recent years. The balanced scorecard is a performance measurement tool developed in 1992 by Harvard Business School professor Robert S. Kaplan and management consultant David P. Norton. Kaplan and Norton's...

The Balanced Scorecard (BSC) is a way to reach a consensus and implement control as to how to develop one organization that follows its strategy. There is an excessive number of key coefficients in business and public sector. The difference is in focusing on a deliberately chosen set of criteria...

No concept of corporate management has spread as quickly in global business practice as the Balanced Scorecard (BSC) by Robert S. Kaplan and David P. Norton. This discussion paper examines its origins, theoretical foundation, practical distribution and key points of criticism in the literature a...