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Editors' note: a tribute to Daniel S. Hamermesh

Batt, Rosemary L.; Kahn, Lawrence M. - In: ILR review : a publication of the New York State School … 74 (2021) 2, pp. 271-271

Persistent link: https://www.econbiz.de/10012485499

The quality of jobs in restaurants

Batt, Rosemary L.; Lakhani, Tashlin; Lee, Jae Eun; … - In: Creating good jobs : an industry-based strategy, (pp. 187-235). 2019

Persistent link: https://www.econbiz.de/10012228488

The industrial relations field 100 years later : the "labor question" is more important than ever : letter from the editors

Batt, Rosemary L.; Kahn, Lawrence M. - In: ILR review : a publication of the New York State School … 73 (2020) 5, pp. 1033-1035

Persistent link: https://www.econbiz.de/10012309144

Work Organization, Technology, and Performance in Customer Service and Sales

Batt, Rosemary - In: ILR Review 52 (1999) 4, pp. 539-564

The author analyzes the strengths and weaknesses of Total Quality Management and Self-Managed Teams, as compared to mass production approaches to service delivery, among customer service and sales workers in a large unionized regional Bell operating company. Participation in self-managed teams...

Persistent link: https://www.econbiz.de/10011261330

Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline

Batt, Rosemary - In: ILR Review 54 (2001) 2, pp. 425-449

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

Persistent link: https://www.econbiz.de/10011261488

Explaining wage inequality in telecommunications services: Customer segmentation, human resource practices, and union decline.

Batt, Rosemary - In: Industrial and Labor Relations Review 54 (2001) 2, pp. 425-449

Persistent link: https://www.econbiz.de/10005212829

The New American Workplace: Transforming Work Systems in the United States

Applebaum, Eileen; Batt, Rosemary; Brief, Arthur P. - In: The Academy of Management review : AMR 20 (1995) 2, pp. 462-464

Persistent link: https://www.econbiz.de/10007303455

Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth

Batt, Rosemary - In: Academy of Management journal : AMJ 45 (2002) 3, pp. 587-598

Persistent link: https://www.econbiz.de/10006113998

Managing the Human Factor: The Early Years of Human Resource Management in American Industry and Hired Hands or Human Resources? Case Studies of HRM Programs and Practices in Early...

Batt, Rosemary - In: ILR review : a publication of the New York State School … 63 (2010) 3, pp. 553-553

Persistent link: https://www.econbiz.de/10008409335

Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies

Batt, Rosemary; Nohara, Hiroatsu; Kwon, Hyunji - In: BJIR : an international journal of employment relations 48 (2010) 2, pp. 400-436

Persistent link: https://www.econbiz.de/10008415474