new EU communication strategy that builds on existing and previous experience. Findings – Emotion was extensively used by … effective use of emotion. Practical implications – The EU must manage its communication needs in a new way. Originality …/value – The EU has neglected a critical area of communication effectiveness, and should address this problem by applying …

Purpose – This study aims to achieve a better understanding of communication quality and how it can be measured in the … municipal context. A previously developed instrument for measuring communication in municipalities is tested and evaluated … procedures as utilised by the European Foundation of Quality Measurement (EFQM). For municipalities, communication quality can be …

Purpose – This article aims to introduce practical based criteria for effective organizational communication. Design …/methodology/approach – The subject scope for this article is corporate communication. The study is based on literature reviews and a qualitative … criteria for effective corporate communication surfaced: responsible; professional; concise; and sincere. Research limitations …

of where information and communication gaps occur during a crisis – providing an opportunity for public relations …

society strongly influenced by online communication, and in the important field of PR as well. The present study aims to … investigate the possibilities of creating trust in online communication when face‐to‐face interaction, which is usually considered … to be a crucial element of communication, is missing. This is an empirical study of the factors that promote or hinder …

an organization does not value open communication. Research limitations/implications – The study was limited to …

other academic disciplines and professional fields: political science and organizational communication. Findings – The paper …