ENGLISH ABSTRACT: Loyalty programmes have become very popular over the last 10 years and manybusinesses have chosen to implement such programmes to support their marketingstrategies. Fundamental to the functioning and success of such loyalty programmesis the ability to gather, process, analyse...

BACKGROUND: The concept of knowledge management has been prevalent in the business sector for decades. Only recently has knowledge management been receiving attention by the health care sector, in part due to the ever growing amount of information that health care practitioners must handle. It...

De Beers is currently undergoing a process of change from a monopoly into a“miner of choice”; “supplier of choice and employer of choice”. This involveschanges in existing processes, technology and specifically its employees, withrespect to uncovering, acquiring, storing of knowledge and...

The study sought to test the applicability of a methodology proposed by Professor Baruch Lev to measure the value of intangible capital of 17 non-financial companies listed on the JSE Securities Exchange and to ascertain whether intangible measures have superior predictive capabilities to...

Companies implement performance related pay systems with the belief that it will improve employee performance. The companies rarely test the effectiveness of PRP after it has been implemented. This study will test knowledge workers‟ perceptions regarding the effectiveness of PRP. This research...

This research report investigates the way that course designers in the financial services industry use and engage with unit standards. The origins of unit standards, theories drawn from the sociology of education, and interviews with course developers jointly contribute to understanding how unit...

Organisations have in recent times realised that they base their competitiveadvantage on knowledge. Knowledge in the form of people’s expertise is seen as anorganisation’s greatest value creating asset. Tacit knowledge in the form ofemployees’ skill and their “know how” gives any...

Most considerations of knowledge management focus on corporations and, until recently, considered knowledge to be objective, stable, and asocial. In this paper we wish to move the focus away from corporations, and examine knowledge and national innovation systems. We argue that the knowledge...

This inductive case study of 7 US university technology transfer offices (TTOs) examines the value added that TTOs contribute to university-industry technology transfer (UITT ). We therefore (i) characterize a set of central organizational TTO practices, (ii) describe how TTOs systemically...

Civil society organisations (CSOs) have recently attracted much research attention, as they have become more central in social as well as economic and political dynamics, challenging and shaping the work of the state/public organisations and of the private institutions. Despite the fact that...