We study the problem of a cloud service provider (e.g., Amazon Web services) selling cloud services to a buyer (e.g., Uber) under congestion. Cloud congestion has received significant attention in recent years, leading to reduced service quality and a potential loss of customers (e.g., riders...

Refurbishing of used products is increasingly being recognized as a value recovery strategy in sustainable operations. Both manufacturers and retailers engage in refurbishing. Manufacturers, to some extent, can deter other players from refurbishing through various means such as product design,...

Software patch management has now assumed tremendous significance and it directly affects the customer opinion about the quality and security of the released product. Hence, software vendors are forced to put in substantial amount of effort for servicing released products, and maintain a fairly...