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Are retail banks satisfying their customers in Costa Rica?

Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86

Persistent link: https://www.econbiz.de/10003954219

Are retail banks satisfying their customers in Costa Rica?

Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86

Persistent link: https://www.econbiz.de/10009897215

ARE RETAIL BANKS SATISFYING THEIR CUSTOMERS IN COSTA RICA?

Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global Journal of Business Research 1 (2007) 2, pp. 73-86

Retail banks serving ethnically diverse customer bases are challenged to measure up to differing perceptions of service quality. While there is existing research about customer satisfaction and service quality in the banking industry around the world, there are no clear conclusions as to the...

Persistent link: https://www.econbiz.de/10011205784

Evidence on the profitability of credit card arbitrage

Jalbert, Terrance; Stewart, Jonathan; Jalbert, Mercedes - In: Financial services review : the journal of individual … 17 (2008) 1, pp. 31-47

Persistent link: https://www.econbiz.de/10003756644

The impact of reserve requirement changes within an emerging market : the case of Costa Rica

Stewart, Jonathan D.; Jalbert, Terrance; Jalbert, Mercedes - In: Journal of emerging markets 13 (2008) 2, pp. 35-49

Persistent link: https://www.econbiz.de/10003781526

Optimal tax deferral choices in the presence of changing tax regimes

Jalbert, Terrance; Rask, Eric; Jalbert, Mercedes - In: The journal of applied business research 23 (2007) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10003448351

Does educational background affect CEO compensation and firm performance?

Jalbert, Terrance; Furumo, Kimberly; Jalbert, Mercedes - In: The journal of applied business research 27 (2011) 1, pp. 15-39

Persistent link: https://www.econbiz.de/10008901033

State rankings of cost of living adjusted faculty compensation

Jalbert, Terrance; Jalbert, Mercedes; Hayashi, Karla - In: Accounting & taxation : AT 1 (2009) 1, pp. 121-137

Persistent link: https://www.econbiz.de/10003950568

University rankings by cost of living adjusted faculty compensation

Jalbert, Terrance; Jalbert, Mercedes; Hayashi, Karla - In: International journal of management and marketing … 3 (2010) 2, pp. 85-118

Persistent link: https://www.econbiz.de/10003951017

Additional evidence on university rankings by cost of living adjusted faculty compensation

Jalbert, Terrance; Jalbert, Mercedes; Zarraga, Lucila - In: Accounting & taxation : AT 2 (2010) 1, pp. 71-94

Persistent link: https://www.econbiz.de/10008807199

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