YBE is a manufacturer of metal window boxes. This case describes the manufacturing process, which permits students to calculate appropriate performance measures for the process. Students must also determine bottleneck process. The trade-offs among setup time, inventory, and manufacturing lead...

By 1997, Boston Market had gone through a spectacular period of growth, from 32 stores to 1,200 restaurants. This case discusses the company's growth strategies (financial, organizational, marketing, and operational). By 1998, the company was on the verge of financial disaster. What went wrong...

The B case in this series (see also the A [UVA-OB-0591] and C [UVA-OB-0593] cases) describes the changes that Bob Bellhouse, general manager of the public telephone business of New York Telephone, made in response to a series of difficult problems he faced: increasing competition, poor morale,...

In this case series (see also the B [UVA-OB-0592] and C [UVA-OB-0593] cases), Bob Bellhouse is promoted to general manager and asked to turn around the public-telephone business of New York Telephone. He is confronted with increasing competition, poor morale, significant financial losses, severe...

The attached materials present screenshots of the SalesSoft simulation model created to accompany the SalesSoft, Inc (C) case amp;quot;Managing the Sales-Transaction Process and Competition,amp;quot; UVA-OM-1341. Students can prepare by using their systems-thinking skills after reading the (C)...

YBE is a manufacturer of metal window boxes. This case describes the manufacturing process, which permits students to calculate appropriate performance measures for the process. Students must also determine bottleneck process. The trade-offs among setup time, inventory, and manufacturing lead...

In this case series (see also the B [UVA-OB-0592] and C [UVA-OB-0593] cases), Bob Bellhouse is promoted to general manager and asked to turn around the public-telephone business of New York Telephone. He is confronted with increasing competition, poor morale, significant financial losses, severe...

Appropriate for marketing and operations managment courses. Appropriate for marketing and operations management services courses. The director of customer service of a catalog electronics business has asked a Six Sigma Black Belt for assistance in evaluating several ideas to effectively obtain...

This B case could be used in services and operations management business courses. It presents the business decision made by the owner after he considered the options of focusing each of his two restuarants on a particular distinctive service package or reshaping the one restaurant around the...

This case discusses the first use of service guarantees by an insurance company to its clients and its resultant marketability. The case poses two decisions: whether to expand operations to grow the company beyond its 200 employees and beyond its family culture, as well as related...