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Too generous to be fair? : exp...
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26
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24
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International journal of hospitality management
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Tourism management : research, policies, practice
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Journal of economic psychology : research in economic psychology and behavioral economics
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Economics letters
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The Cornell hospitality quarterly
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Social choice and welfare
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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SpringerLink / Bücher
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European journal of operational research : EJOR
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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International Journal of Contemporary Hospitality Management
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Showing
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date (oldest first)
1
The effects of perceived
justice
and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
Please explain why it happened! : How perceived
justice
and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
4
What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching
;
Ho, Ching Wei
;
Lii, Yuan-Shuh
- In:
Journal of Asia Pacific business
17
(
2016
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
Saved in:
5
Is corporate reputation a double-edged sword? : relative effects of perceived
justice
in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
6
Customers' perceived
justice
, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
7
Mediating role of customer forgiveness between perceived
justice
and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
8
Effect of service recovery on customers' perceived
justice
, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
Saved in:
9
Double deviation investigation of perceived service recovery
justice
: a study on the Indonesian airline industry
Ellyawati, Jeanne
- In:
The journal of applied business research
33
(
2017
)
6
,
pp. 1263-1271
Persistent link: https://www.econbiz.de/10011785477
Saved in:
10
Rectifying failure of service : how customer perceptions of
justice
affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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