Connections between interindividual differences and people’s behavior has been widely researched in various contexts, often by using top-down group comparisons to explain interindividual differences. In contrast, in this study, we apply a bottom-up approach in which we identify meaningful...

Servicerobotern wird grosses Potenzial am PoS zugesprochen, Voraussetzung ist aber die Kundenakzeptanz. Die vorliegende Studie zeigt, dass diese massgeblich von der Interaktionsqualität, dem wahrgenommenen Nutzen und – überraschenderweise – vor allem dem wahrgenommenen Spass an der...

The use of service robots in retailing has been steadily gaining momentum over the past decade. Research has primarily focused on customer adoption. However, without addressing the reservations of frontstage employees, an effective adoption of service robots will not happen. This study presents...