Managing Robotics in Retail : A Service Systems Perspective

Motivation -- Relevance -- Overall research design -- Structure of the dissertation -- Goal and structure -- Service-dominant logic as a research lens -- Service systems as a unit of analysis -- Frontstage service technology adoption -- Conclusion and summary -- Goal and structure -- Towards a definition for service robots -- Sub-study 1a: State of technology -- Sub-study 1b: State of knowledge -- Discussion and implications -- Conclusion and summary -- Goal and structure -- Conceptual background: Customers’ access to value propositions -- Sub-study 2a: Experimental field study -- Sub-study 2b: Exploratory interview study -- Sub-study 2c: Short survey and questionnaire -- Sub-study 2d: Scale development -- Discussion and implications -- Conclusion and summary -- Goal and structure -- Conceptual background: Frontstage service technologies -- Sub-study 3a: Exploratory interview study -- Sub-study 3b: Scale development -- Discussion and implications -- Conclusion and summary -- Objective and structure -- Conceptual background: Retail managers’ boundary role -- Research design: Exploratory interview study -- Findings -- Discussion and implications -- Conclusion and summary -- Goal and structure -- Conceptual background: Synthesized key insights -- Research design -- Requirement derivation -- Initial design of the artifact MARIE.