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Adopting robot lawyer? : the extending artificial intelligence robot lawyer technology acceptance model for legal industry by an exploratory study

Xu, NI; Wang, Kung-Jeng - In: Journal of management & organization : JMO 27 (2021) 5, pp. 867-885

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Technology acceptance before and after COVID-19 : no-touch service from hotel robots

Zhong, Lina; Coca-Stefaniak, J. Andres; Morrison, … - In: Tourism review 77 (2022) 4, pp. 1062-1080

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Liability and risk management in robotics

Palmerini, Erica; Bertolini, Andrea - In: Digital revolution: : challenges for contract law in …, (pp. 225-259). 2016

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Appropriate service robots in exchange and communal relationships

Chang, Woojung; Kim, Kyoungmi - In: Journal of business research : JBR 141 (2022), pp. 462-474

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Humanoid service robots : customer expectations and customer responses

Merkle, Moritz - 2021

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Humanoid Service Robots : Customer Expectations and Customer Responses

Merkle, Moritz - 2021 - 1st ed. 2021.

-- 7 Study 4: Customer Responses to Service Robots: Comparing Human-Robot Interaction with Human-Human Interaction -- 8 …1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer … Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid …

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The service triad : an empirical study of service robots, customers and frontline employees

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From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?

Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10

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Unintended consequences of humanoid service robots : a case study of public service organizations

Wang, Yazhu Maggie; Matook, Sabine; Dennis, Alan - In: Journal of business research : JBR 174 (2024), pp. 1-15

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