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Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market

Najib, Moh Farid; Sosianika, Adila - In: International journal of electronic marketing and … 10 (2019) 4, pp. 425-440

Persistent link: https://www.econbiz.de/10012168820

Identifying the antecedents for relationship quality model and its outcomes for priority banking customers in Indonesia

Syafrizal; Nabsiah Abdul Wahid; Ishak Ismail - In: Asian Academy of Management journal : AAMJ 22 (2017) 1, pp. 131-150

Persistent link: https://www.econbiz.de/10011797878

The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...

Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353

Persistent link: https://www.econbiz.de/10011762843

Impact of Green IS, service innovation and customer experience in influencing customer satisfaction and environmental performance

Mihardjo, Leonardus W. Wasono; Sasmoko, Sasmoko; … - In: International Journal of Energy Economics and Policy : IJEEP 9 (2019) 6, pp. 379-385

Persistent link: https://www.econbiz.de/10012427714

The influence of perceived quality, perceived value, and customer expectation on customer satisfaction : an empirical study on independent surveyor industry in Indonesia

Hannan, Sufrin; Budi Suharjo; Nurmalina, Rita; Kirbrandoko - In: International journal of applied business and economic … 14 (2016) 2, pp. 603-613

Persistent link: https://www.econbiz.de/10011900524

Islamic attributes as driving and attracting motivation to maintain tourists loyalty at Indonesia hospitality tourism

Susminingsih; Kanafi, Imam; Supriyanto, Achmad Sani; … - In: Journal of economic cooperation & development 43 (2022) 1, pp. 33-65

Persistent link: https://www.econbiz.de/10014384039

Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking

Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416

Persistent link: https://www.econbiz.de/10012220318

Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia

Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157

to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to … Banking customers from Greater Jakarta Area, Indonesia. Research Findings: This study found that Benefits of Internet Banking … are proven to have significant and positive influences on Customer Adaptation to Internet Banking in Indonesia …

Persistent link: https://www.econbiz.de/10012886853

The Effects of Product Quality and Promotion on Customer Satisfaction and Loyalty in Government Bank and Private Banks in Indonesia (Case of BNI and BCA Bank in Samarinda)

Hajar, Siti; Viddy, Arkas; Basran, Basran; Asrifan, Andi - 2023

loyalty for BCA Bank and BNI Bank in Indonesia, specifically in Samarinda. Path analysis will be used for analyzing this …

Persistent link: https://www.econbiz.de/10014254064

Perceived price as antecedent of satisfaction and loyalty : learn from fast food multinational restaurants in Indonesia

Syah, Tantri Yanuar Rahmat; Alimwidodo, Patrick Christian; … - In: Central European business review : CEBR 11 (2022) 4, pp. 63-84

Persistent link: https://www.econbiz.de/10013457318