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Complaint management model of manufacturing products using text mining and potential failure identification
Astanti, Ririn Diar; Sutanto, Ivana Carissa; Ai, The Jin - In: The TQM journal : the international review of … 34 (2022) 6, pp. 2056-2068
Persistent link: https://www.econbiz.de/10014320990
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Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong; Wu, Jie; Zhang, Junming - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
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Applying text mining to understand customer perception of mobile banking app
Dey, Mouri; Islam, Md. Zahedul; Rana, Tarek - In: Handbook of Big Data and Analytics in Accounting and …, (pp. 309-333). 2023
Persistent link: https://www.econbiz.de/10013555611
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Web crawler research methodology
Nemeslaki, András; Pocsarovszky, Károly - 2011
In economic and social sciences it is crucial to test theoretical models against reliable and big enough databases. The general research challenge is to build up a well-structured database that suits well to the given research question and that is cost efficient at the same time. In this paper...
Persistent link: https://www.econbiz.de/10009375705
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Ranking companies on the web using social network mining
Jin, Yingzi; Matsuo, Yutaka; Ishizuka, Mitsuru - In: Web mining applications in e-commerce and e-services, (pp. 137-151). 2009
Persistent link: https://www.econbiz.de/10003801271
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Bibliometrics of social media research : a co-citation and co-word analysis
Leung, Xi Y.; Sun, Jie; Bai, Billy - In: International journal of hospitality management 66 (2017), pp. 35-45
Persistent link: https://www.econbiz.de/10011810917
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Essays on text mining : methodological advances and practical applications to scientific texts
Rüdiger, Matthias Sebastian - 2020
Persistent link: https://www.econbiz.de/10012391939
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Complaint publicization in social media
Golmohammadi, Alireza; Havakhor, Taha; Gauri, Dinesh Kumar - In: Journal of marketing 85 (2021) 6, pp. 1-23
Persistent link: https://www.econbiz.de/10012662135
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Interactive mining of strong friends from social networks and its applications in e-commerce
Tanbeer, Syed K.; Leung, Carson K.; Cameron, Juan J. - In: Journal of organizational computing and electronic commerce 24 (2014) 2/3, pp. 157-173
Persistent link: https://www.econbiz.de/10010425490
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Mining brand perceptions from Twitter social networks
Culotta, Aron; Cutler, Jennifer - In: Marketing science : the marketing journal of the … 35 (2016) 3, pp. 343-362
Persistent link: https://www.econbiz.de/10011498911