Narrow search
Showing 11 - 20 of 38
Cover Image
To talk or to touch : unraveling consumer responses to two types of hotel in-room technology
Fan, Alei; Lu, Zhi; Mao, Zhenxing - In: International journal of hospitality management 101 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013271302
Cover Image
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
Cover Image
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan; DiPietro, Robin B.; Fan, Alei - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Cover Image
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei; Wu, Luorong; Miao, Li; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Cover Image
The impact of language style on consumers' reactions to online reviews
Wu, Luorong; Shen, Han; Fan, Alei; Mattila, Anna S. - In: Tourism management : research, policies, practice 59 (2017), pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Cover Image
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei; Wu, Luorong; Mattila, Anna S. - In: The journal of services marketing 30 (2016) 7, pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Cover Image
Trust the facts : the impact of reviews' written style and subject-focus on peer-to-peer accommodation consumption
Shin, Hhye Won; Fan, Alei; Wu, Luorong - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 2, pp. 249-276
Persistent link: https://www.econbiz.de/10014633470
Cover Image
How inspiring! : the impact of repurposed design on customer inspiration and repurchase intention
Wu, Luorong; Fan, Alei; Wang, Peihao - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 4, pp. 639-656
Persistent link: https://www.econbiz.de/10014633668
Cover Image
Affective learning in short-term educational travel abroad : an exploratory mixed-method study
Dou, Xueting; Fan, Alei; Cai, Liping A. - In: Tourism management : research, policies, practice 94 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013440101
Cover Image
Young people share, but do so differently : an empirical comparison of peer-to-peer accommodation consumption between millennials and Generation Z
Fan, Alei; Shin, Hhye Won; Shi, Jieyu (Jade); Wu, Luorong - In: The Cornell hospitality quarterly 64 (2023) 3, pp. 322-337
Persistent link: https://www.econbiz.de/10014312200