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Towards understanding the effects of time and emotions on the vacation experience

Torres, Edwin N.; Wei, Wei; Hua, Nan - In: Tourism review : the official journal of the AIEST 72 (2017) 4, pp. 357-374

Persistent link: https://www.econbiz.de/10011806369

The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes

Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618

Persistent link: https://www.econbiz.de/10011732197

Risk-tourism, risk-taking and subjective well-being : a review and synthesis

Holm, Michelle R.; Lugosi, Peter; Croes, Robertico R.; … - In: Tourism management : research, policies, practice 63 (2017), pp. 115-122

Persistent link: https://www.econbiz.de/10011746388

The impact of wearable devices on employee wellness programs : a study of hotel industry workers

Torres, Edwin N.; Zhang, Tingting - In: International journal of hospitality management 93 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012435893

The influence of others on the vacation experience : an ethnographic study of psychographics, decision making, and group dynamics among young travelers

Torres, Edwin N. - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 826-856

Persistent link: https://www.econbiz.de/10011433718

From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry

Torres, Edwin N.; Kline, Sheryl - In: International journal of contemporary hospitality management 25 (2013) 5, pp. 642-659

Persistent link: https://www.econbiz.de/10010144869

The adventurous tourist amidst a pandemic : effects of personality, attitudes, and affect

Torres, Edwin N.; Wei, Wei; Ridderstaat, Jorge - In: Journal of vacation marketing 28 (2022) 4, pp. 424-438

Persistent link: https://www.econbiz.de/10013387786

An interactive service recovery framework combining demand and supply approaches

Jin, Dan; DiPietro, Robin B.; Kim, Kawon Kathy; Meng, Fang - In: International journal of hospitality management 109 (2023), pp. 1-17

Persistent link: https://www.econbiz.de/10014282502

Customer service marketing : managing the customer experience

Torres, Edwin N.; Zhang, Tingting - 2023

"This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and...

Persistent link: https://www.econbiz.de/10014023278

Incivility meets remote work : a typology of cyber incivility behaviors

Torres, Edwin N.; Morman, Brianna; Mistry, Trishna G. - In: International journal of hospitality management 118 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015069697

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