From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Torres, Edwin N. ; Kline, Sheryl |
| Published in: |
International journal of contemporary hospitality management. - Bradford : Emerald, ISSN 0959-6119, ZDB-ID 11614341. - Vol. 25.2013, 5 (5.7.), p. 642-659
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