. Findings The study found that service quality, satisfaction and corporate image all have positive direct effects on loyalty. It … was also found that satisfaction and corporate image all mediate the effect of service quality on loyalty. Research …. Practical implications Banks are advised to address issues to do with service quality, customer satisfaction and corporate image …

lead to higher satisfaction and subsequent loyalty among consumers in the context of the UAE. Design …

(CL) and to discuss the mediational role of customer satisfaction. Design/methodology/approach – This study applies six … original concepts – SI, MO, SQ, EI, customer satisfaction to develop an integral model to enhance CL. In addition, this … results show that MO, SI and SQ significantly affect CL with presence of customer satisfaction as a mediator. Furthermore …

-service) quality, attitude and customer satisfaction. Design/methodology/approach – A conceptual model to investigate factors that … – The result reveals that perceived e-service quality has a strong influence on customer satisfaction and use of e …-banking, which means that greater quality of e-service has the potential to increase satisfaction and consequently result in to more …

relationships between perceived overall SERVQUAL and customer trust, customer satisfaction, and bank reputation. Design … satisfaction, their trust in the bank, and, finally, a bank’s reputation. Research limitations/implications This study has … trust, customer satisfaction, and bank reputation is valid and reliable in retail banking industry. This study, however …

theoretical model of dining satisfaction and return patronage ( IJCHM , Vol. 11 No. 6), was developed and described. This was … preceded by Part 1 (IJCHM , Vol. 11 No. 5), in which a model of dining satisfaction and return patronage was proposed and … encouraging results of this study can be summarised as having provided: a clearer understanding of customers’ dining satisfaction …

mainland Chinese travelers. This study aims to measure the satisfaction levels of Chinese travelers in relation to the hotel … services in Hong Kong. The satisfaction levels of the mainland Chinese travelers on 34 hotel service attributes were studied … satisfaction levels and the likelihood of returning to the same hotels. Implications of the findings for hotel operators in Hong …

study helps us extend our understanding of the relationship between customer loyalty, customer satisfaction, and image. This … this research is to identify the factors of image and customer satisfaction that are positively related to customer loyalty … customer satisfaction with the performance of housekeeping, reception, food and beverage, and price are positively correlated …

between customer satisfaction and customer loyalty was non‐linear. The authors use the data to develop internal benchmarks for …