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Tests new proposed tools for measuring media exposure in a crisis management situation. A theoretical formulae based on a literature review is applied to two crises: the TWA 800 crash and the ValuJet 592 crash. The application of the proposed formulae was generally successful. The outcomes...
Persistent link: https://www.econbiz.de/10014691844
Tests new proposed tools for measuring media exposure in a crisis management situation. A theoretical formula based on a literature review is applied to two crises: the TWA 800 crash and the ValuJet 592 crash. The application of the proposed formula was generally successful. The outcomes showed...
Persistent link: https://www.econbiz.de/10014691848
Purpose The purpose of this paper is to examine the status quo of communication evaluation and measurement practices in … argues that the challenge to conduct reliable measurement is threefold: first, communication professionals have to understand … conducted to research prerequisites, implementation and benefits of communication measurement and compare practices across types …
Persistent link: https://www.econbiz.de/10014692212
officers (IROs) practice measurement and evaluation is limited. The purpose of this paper is to examine which approaches and … relations association, on the topic of measurement and evaluation. Findings – The results indicate that IROs strongly (80 … investor relations. Mixed-methods advocates place significantly more importance on measurement than IROs that prefer …
Persistent link: https://www.econbiz.de/10014692255
measurement, called C‐OAR‐SE. Design/methodology approach – The comparison of the two procedures is by rational argument and forms …” constructs and for the first‐order components of “abstract” constructs; abandonment of the “reflective” measurement model, along … leading the necessary marketing measurement revolution.  …
Persistent link: https://www.econbiz.de/10014722777
Purpose – This paper aims to respond to John Rossiter's call for a “Marketing measurement revolution” in the current … issue of EJM , as well as providing broader comment on Rossiter's C‐OAR‐SE framework, and measurement practice in marketing … in general. Design/methodology/approach – The paper is purely theoretical, based on interpretation of measurement theory …
Persistent link: https://www.econbiz.de/10014722778
Purpose – Word‐of‐mouth (WOM) marketing has become a key focus for many organisations. However, little research has sought to identify the dimensionality of WOM. The present research project aims to describe the development of a 12‐item measure that can be used to assess WOM at an...
Persistent link: https://www.econbiz.de/10014722805
Since its launch in 1985, SERVQUAL has become a widely adopted technology for measuring and managing service quality. Recently, a number of theoretical and operational concerns have been raised concerning SERVQUAL. Reviews these concerns and proposes a research agenda.
Persistent link: https://www.econbiz.de/10014723150
a wide variety of measurement tools to assess the reliability and validity of model results.  …
Persistent link: https://www.econbiz.de/10014723160
of measurement transport: emic (culture specific) and etic (global). Evaluates the psychometric properties of two popular …
Persistent link: https://www.econbiz.de/10014723181