We study a new source of bias in online review platforms that originates from the popularity difference between the … traveling reviewer's hometown and destination (popularity-difference bias). In particular, we model popularity-difference bias …. The net result of these two forces leads to two competing views regarding the nature of popularity-difference bias: the …

The literature on the energy-efficiency gap discusses the status-quo bias as a behavioral anomaly that potentially … increases a household’s energy consumption. We empirically investigate the extent to which the status-quo bias is linked to … from a large household survey conducted in three European countries, we find that our measure of status-quo bias is a …

The literature on the energy-efficiency gap discusses the status-quo bias as a behavioral anomaly that potentially … the extent to which the presence of a bias towards the status quo is linked to residential electricity consumption through … from a large household survey conducted in three European countries, we find that our measure of status-quo bias is a …

The study examines the relationship between brand image, brand reputation, brand goodwill, and sustainable firm … performance (FP). The purpose was to examine the psychological effect of brand image and brand reputation on sustainable FP of … logistics companies. Results of the study highlighted that brand image and brand reputation has significant psychological effect …

Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: The population of the research was limited to … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

Purpose: The objective of this study was to investigate the impact of service quality dimensions on brand reputation … on brand trust and brand reputation. Research limitations/implications: – The population of the research was limited to … impact of service quality dimensions and the level of impact of each dimension on brand reputation and trust, in order to …

reputation: “Reputation Failure.” By spotlighting the public-good nature of reviews, rankings, and even gossip, this Article … biases that systematically distort it. The Article argues that these distortions are inherent to most systems of reputation … and that they make reputation far less reliable than traditionally understood.The limits of reputation highlight the …

This paper investigates whether firms’ responsiveness to customer reviews affects firms’ online reputation …. Responsiveness is measured by the intensity (fraction) of reviews that are responded to whereas online reputation is measured using … online reputation, d) hotels with more volatile online ratings, and e) hotels with more experience responding to negative …