This study aims to assess tourists‟ perceptions towards quality tourism services provided at Petra historical site, and to measure tourist satisfaction by examining the impact of quality tourism product on overall tourist satisfaction. In this study, four hypotheses were developed are proposed...

The aim of this study is to identify the move from cultural to creative cultural tourism as new model for meeting tourists' demands for creative experiences. Hence, traditional cultural tourism must reinvent itself as creative tourism for those creative tourists seeking more interactive...

This study sets out to explore the Critical Success Factors (CSFs) necessary for TQM implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. Using a survey methodology, 170 questionnaires were sent to managers in...

This study aims to explore the eco-label practices in Jordanian hotels. Respondents included (all) four- and five-star hotels in Jordan, which were chain and independent properties. Data were collected from 48 hotels via questionnaires, were analyzed by using SPSS. The findings showed that all...

Research in service recovery and service innovation has attracted significant attention in recent years but few studies have focused on achieving service recovery through service innovation. The current study aims to bridge this gap in research – to investigate the effect of service innovation...

The tourism industry is one of the most important industries of the Jordanian economy. It generates in Jordan billions of dollars in revenues and thousands of jobs yearly. The study aims to investigate tourism impacts on society in Petra from three perspectives: cultural, social and economic as...

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels' employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and...

The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job...

This research investigates employee empowerment's role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that...