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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
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Perceived service quality by customer in automobile industry
Dahal, Pabitra - In: Nepalese journal of economics : a publication of … 3 (2019) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10013204432
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Service Quality and Customer Satisfaction: An Empirical Investigation on Public Sector Banks in Odisha
Patra, Soumendra Kumar; Dash, Ajitab - 2014
, responsiveness, assurance and empathy on customer satisfaction. …, multiple regression analysis is used to anticipate the impact of the quality dimensions, viz. tangibility, reliability …
Persistent link: https://www.econbiz.de/10011315497
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Service Quality and Customer Satisfaction: An Empirical Investigation on Public Sector Banks in Odisha
Patra, Soumendra Kumar; Dash, Ajitab - 2014
, responsiveness, assurance and empathy on customer satisfaction. …, multiple regression analysis is used to anticipate the impact of the quality dimensions, viz. tangibility, reliability …
Persistent link: https://www.econbiz.de/10011531827
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Impact of service quality dimensions on consumer satisfaction in Nepalese commercial banks
Yadav, Anisha - In: Nepalese journal of economics : a publication of … 6 (2022) 2, pp. 36-46
Persistent link: https://www.econbiz.de/10013448974
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The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
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Service quality on patients satisfaction in federal medical centre, Keffi, Nasarawa State
Dauda, Abdullahi - In: Accounting and taxation review : A&TR 4 (2020) 3, pp. 41-53
Persistent link: https://www.econbiz.de/10012315253
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The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu; Japee, Gurudutta Pradeep - In: Journal of relationship marketing : innovations and … 22 (2023) 2, pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
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Expectations-to-value : connecting customers with business offerings
Hamilton, John R.; Tee, Singwhat - In: International journal of internet marketing and … 9 (2015) 2, pp. 121-140
Persistent link: https://www.econbiz.de/10011497559