Similar Search Results

Managing customer experience for spiritual and cultural tourism: an overview

Jauhari, Vinnie; Sanjeev, Gunjan M. - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 467-476

Purpose – The purpose of this paper is to provide a background on developments in hospitality and tourism in India and … service provider which impact the consumer experience. The paper also discusses the tourism potential for selected spiritual … are also reviewed. Originality/value – The paper explores spiritual and cultural tourism in the context of India where …

Persistent link: https://www.econbiz.de/10015037595

Enhancing Buddhist tourism in India: an exploratory study

Agrawal, Madhu; Choudhary, Himanshu; Tripathi, Gaurav - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 477-493

officials in the tourism department and through internet sources. Findings – Findings show a low level of awareness among both … tourism on part of tourist officials. Practical implications – The paper develops insights into better promotion of Buddhist …

Persistent link: https://www.econbiz.de/10015037596

What do the tourists want? The case of the Golden Temple, Amritsar

Tripathi, Gaurav; Choudhary, Himanshu; Agrawal, Madhu - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 494-506

– The research findings will help the tourism industry to identify the factors that are important for various groups of …

Persistent link: https://www.econbiz.de/10015037597

Internet deployment in the spiritual tourism industry: the case of Vaishno Devi Shrine

Gupta, Kanika; Gulla, Anju - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 507-519

Purpose – This paper aims to identify the role of internet/web services in spiritual tourism and the challenges faced … the growing needs of internet in spiritual tourism in India. …

Persistent link: https://www.econbiz.de/10015037598

Does self‐service technology impact destination image and customer delight?

Lakshmi, R.; Ganesan, P. - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 520-538

Purpose – The purpose of this paper is to study customer delight in tourism as influenced by destination image and … experience. Moreover, the role of technology in the field of tourism will provide valuable insights as to how best to reach the … as well as SST interventions‐destination image in a tourism context. …

Persistent link: https://www.econbiz.de/10015037599

Confluence of technology and commercial factors at ISKCON temple

Rishi, Meghna; Singh, Anjana; Shukla, Rati - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 539-553

Purpose – As there has been no research about specific Indian temples, the aim of this paper is to explore the role of technology and commercial factors at ISKCON temple in the National Capital Region, in enhancing the tourists' experience. ISKCON temple, New Delhi, has been the pioneer in...

Persistent link: https://www.econbiz.de/10015037600

Exploring the relationship between socio‐cultural factors and tourist satisfaction

Yadav, Shachi; Bandyopadhyay, Rumki; Rasul, Gulam; … - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 554-558

Purpose – The paper aims to explore the impact of socio‐cultural factors on pilgrimage tourism at Lotus Temple. This … on tourist satisfaction. Originality/value – The paper contributes to an understanding of the factors affecting tourism … at the Lotus Temple. This paper also offers a contribution to the varied perspectives on tourism in relation to socio …

Persistent link: https://www.econbiz.de/10015037601

How can the visitor experience be enhanced for spiritual and cultural tourism in India?

Jauhari, Vinnie - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 559-563

spiritual and cultural tourism in India? Design/methodology/approach – The paper consolidates the main findings and conclusions … arising from the various studies featured in this theme issue of Worldwide Hospitality and Tourism Themes . It addresses the …

Persistent link: https://www.econbiz.de/10015037602

The Sandals philosophy: exceeding guest expectations – now and in the future

Brown, Phillip; Hassan, Samer; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 8-13

Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Persistent link: https://www.econbiz.de/10015037603

The five pillars framework for action learning at Sandals Grande St Lucia

Anderson, Winston; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 52-59

Purpose – The purpose of this paper is to present a resort‐wide framework termed the “five pillars” that has facilitated innovative ways of managing one of the Caribbean's most successful resorts. Design/methodology/approach – The paper uses action learning as the process to enable all...

Persistent link: https://www.econbiz.de/10015037607