Cryptoparties (CPs) are a global movement of forums where citizens can come to learn how to improve their digital privacy and security. The present paper is one of the few empirical studies on CPs and is based on participant observation of three CPs. I demonstrate that the organisers of CPs...

We use a randomized community development programme in rural Pakistan to assess the impact of citizen engagement on public service delivery and maternal and child health outcomes. The programme had a strong focus on ensuring the participation of women. Women in the study villages had also...

Customer engagement in different phases of creation of new products and services is argued to be a significant success factor by some scholars and practitioners, and unnecessary—by others. The paper analyses the findings of a pilot study, conducted with the intention to see whether ordinary...