Social entrepreneurs have, in several ways, been regarded as engines of intense socioeconomic development. They are also famous for intervening with projects for society’s problems that are often either inadvertently ignored or inadequately managed by mainstream society. The issue of graduate...

Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...