Purpose – Globalisation and technological developments are creating uncertainty in both the private and public sectors. There are calls on all sides for increased productivity. Measures for improving productivity involve staff retention and support and the development of an organisational...

Purpose – The purpose of this paper is to examine whether organizational culture moderates the relationship between shared leadership and team proactive behavior. Design/methodology/approach – Data were collected from 21 commercial banks in Turkey that had formally implemented work teams....

Purpose – The purpose of this paper is to build a practical understanding of the workplace bullying process through the perspective of multiple theories. Design/methodology/approach – The paper presents a number of questions regarding bullying in the workplace that a practitioner, described...

Purpose – As a multinational corporation (MNC) implements a new innovation campaign at its worldwide operations, varying degrees of success stories are reported. The extent of how an innovation campaign and methodology can be transferred from its corporate office to its overseas operations has...

Purpose – The purpose of this paper is to identify the effect of organizational culture (OC) on the total quality management (TQM) practices of a Sri Lankan public sector hospital, which practices Japanese 5‐S based TQM and has won several national quality awards. Design/methodology/approach...

Purpose – The purpose of this paper is to investigate the impacts of company sizes and culture on quality management practices (QMP) in manufacturing organisations based in Trinidad and Tobago (T&T). Design/methodology/approach – Empirical data were collected via a questionnaire survey, and...

Purpose – The purpose of this paper is to show how a systematic approach and supporting tools can support the development of a quality culture, and align cultural change with process improvement goals. Design/methodology/approach – The paper describes the development and deployment of a...

Purpose The purpose of this paper is to present the research carried out on a conceptual approach in business improvement termed as culture driven regeneration (CDR). The research positions CDR as business improvement tool that leverages organizational learning, organization culture and...

Purpose – The purpose of this paper is to present the result from a study carried out at an organization, which has recently started applying Lean, to examine changes in the importance and presence of Lean values within the organization in relation to when different parts of the organization...

Purpose The purpose of this paper is to detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging them to concentrate on the three key areas of culture, continuous improvement (CI) and customer...