Internet is not simply one more distribution channel among the multi-channel strategies used by the financial industry; it is fostering new "e-Business Models" such as Internet-primary banks. However, in spite of its strong development potential, this type of bank has often achieved a weak...

Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...

The paper examines the diffusion of information technology in the economics of Italian banks. The wide spread of information and communication technology is improving banking and financial services delivery to customers. Particularly, the paper adopts a knowledge management perspective to...

This paper focuses on customers' attitudes towards internet banking (IB), with particular reference to generational differences vis-à-vis such service. These factors are important for banks to project how demand is likely to develop over time. After modelling the IB adoption decision across a...

This paper is concentrated on researching and expanding thoughts about different ideas identified with Electronic Payment Systems (EPS) or commonly known as Mobile-Based Payment System including its favorable circumstances, difficulties, and security contemplations. The proposed paper...

This study is the first to examine whether the performance of credit rating, one of the most important data-based decision-making of banks, can be improved by using system log data that is extensively accumulated inside the bank for system operation. This study uses the log data recorded for the...

Changes in habits of consumers from offline to online, researchers' attention to mobile banking literature have grown in the previous decade. The article conducted a bibliometric analysis of the existing literature on mobile banking adoption. The dimensions database was used to gather the data...