Exploring antecedents of online banking customers and empirical validation
Year of publication: |
2014
|
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Authors: | Allada, Vijaya Kameswari ; Dubey, Rameshwar ; Agarwal, Sonal |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 14.2014, 4, p. 472-491
|
Subject: | online banking | service quality | customer satisfaction | factor analysis | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Faktorenanalyse | Factor analysis |
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