Lin, Chieh-Peng; Joe, Sheng-Wuu; Chen, Shih-Chih; Wang, … - In: Journal of Service Management 26 (2015) 5, pp. 823-843
Purpose – High team performance helps achieve several organizational benefits, such as strengthened competitive advantages, enhanced productivity, and higher profits and market share. For these reasons, the purpose of this paper is to propose a model based on the framework of proactive...