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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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Technological diversification and innovation performance : the moderating effects of organizational slack and ownership in Chinese listed firms
Zhao, Xingxin; Su, Jiafu; Roh, Taewoo; Lee, Jeoung Yul; … - In: Cross cultural & strategic management 31 (2024) 2, pp. 356-378
Persistent link: https://www.econbiz.de/10014526376
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Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu; Yuan, Yafen; Su, Jiafu - In: Asia Pacific journal of marketing and logistics 36 (2024) 3, pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
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Managing big data in the retail industry of Singapore : examining the impact on customer satisfaction and organizational performance
Ying, Song; Sindakis, Stavros; Aggarwal, Sakshi; Chen, … - In: European management journal 39 (2021) 3, pp. 390-400
Persistent link: https://www.econbiz.de/10012585658
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Enabling SMEs' learning from global value chains : linking the logic of power and the logic of embeddedness of interfirm relations
Thanyaporn Soontornthum; Cui, Lin; Lu, Vinh Nhat; Su, Jiafu - In: Management international review : MIR ; journal of … 60 (2020) 4, pp. 543-571
Persistent link: https://www.econbiz.de/10012301370
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Risk identification and evaluation of customer collaboration in product development
Zhang, Xuefeng; Yu, Yang; Su, Jiafu - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 928-942
Purpose: The purpose of this paper is to identify risk factors that caused by customer collaboration in new product development systematically, and propose an approach to judge which risk factors are critical and catch substantial attention. Design/methodology/approach: This study identifies...
Persistent link: https://www.econbiz.de/10011914688
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Measuring knowledge diffusion efficiency in R&D networks
Su, Jiafu; Yu, Yang; Tao, Yang - In: Knowledge management research & practice : KMRP ; an … 16 (2018) 2, pp. 208-219
Persistent link: https://www.econbiz.de/10012177898
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Knowledge transfer efficiency measurement with application for open innovation networks
Su, Jiafu; Yu, Yang; Zhang, Xuefeng - In: International journal of technology management : IJTM 81 (2019) 1/2, pp. 118-142
Persistent link: https://www.econbiz.de/10012149136
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Investigating participants' attributes for participant estimation in knowledge-intensive crowdsourcing : a fuzzy DEMATEL based approach
Zhang, Xuefeng; Gong, Bengang; Cao, Yaqin; Ding, Yi; … - In: Electronic commerce research 22 (2022) 3, pp. 811-842
Persistent link: https://www.econbiz.de/10013431211
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Empirical research of Chinese residents' consumption behaviors based on consumption functions
Xiao, Yan; Liao, Liting - In: Inventi impact: retailing & consumer services (2018) 4, pp. 205-223
Persistent link: https://www.econbiz.de/10012130320