Zoraghi, Nima; Amiri, Maghsoud; Talebi, Golnaz; Zowghi, … - In: Journal of industrial engineering international 9 (2013), pp. 1-13
This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and objective weights for ranking and evaluating the service quality in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method...