In this paper, we explain how Internet retailers can learn from proven revenue management concepts and use them to reduce costs and enhance service. We focus on attended deliveries as these provide the greatest opportunities and challenges. The key driver is service differentiation. Revenue...

We consider the problem of dynamically cross-selling products (e.g., books) or services (e.g., travel reservations) in the e-commerce setting. In particular, we look at a company that faces a stream of stochastic customer arrivals and may offer each customer a choice between the requested...

Klappentext: Viele E-Commerce-Anbieter stehen vor der Herausforderung, bei begrenzten finanziellen Ressourcen ihren Bekanntheitsgrad zu erhöhen. Aufgrund ihres erkennbar positiven Einflusses auf den wirtschaftlichen Erfolg gelten Online-Marketing-Kooperationen als gutes Marketing-Instrument....