Herjanto, Halimin; Amin, Muslim; Okumus, Fevzi; … - In: Tourism Review (2021)
Purpose: This study aims to analyze low-cost-carrier (LCC) passengers’ comments about their flight experience on Asian LCCs. Design/methodology/approach: A netnography approach was used to review and content analyzed 230 LCC passengers’ negative feedback on the TripAdvisor website....