Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Year of publication: |
2022
|
---|---|
Authors: | Herjanto, Halimin ; Amin, Muslim ; Okumus, Fevzi ; Cobanoglu, Cihan |
Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 77.2022, 3, p. 945-963
|
Subject: | Low-cost carrier (LCC) | Negative emotions | Service failure | Tourism destination | Emotion | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Niedrigpreisstrategie | Low-cost strategy | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Tourismuswirtschaft | Tourism industry |
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