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Health services and patient satisfaction in IRAN during the COVID-19 pandemic: A methodology based on analytic hierarchy process and artificial neural network
Khansari, Seyed Mohammad; Arbabi, Farzin; Jamshidi, Mir … - In: Journal of Risk and Financial Management 15 (2022) 7, pp. 1-18
The aim of this study is to identify and classify the most important factors affecting patient satisfaction in the COVID-19 pandemic crisis considering economic effects. This is an analytical study using the analytic hierarchy process (AHP) method and ANN-MLP (Artificial neural network based on...
Persistent link: https://www.econbiz.de/10014332489
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International medical travelers' behavioral intention : an empirical study in Iran
Shahijan, Milad Kalantari; Sajad Rezaei; Preece, … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 475-502
Persistent link: https://www.econbiz.de/10011386740
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Determinants of patient satifaction with hospital service quality in the context of Iranian health care market
Noorossana, Rassoul; Delshad, Adel Talaei; Nayebpour, … - In: International journal of operations and quantitative … 27 (2021) 3, pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
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The physician CEO advantage and hospital performance during the COVID-19 pandemic : capacity utilization and patient satisfaction
Belasen, Alan T.; Belasen, Ariel; Feng, Zhilan - In: Journal of health organization and management 37 (2023) 3, pp. 313-326
Persistent link: https://www.econbiz.de/10014303244
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How to improve patient satisfaction behavioral compliance and hospital image through nurse caring : strategizing for healthcare during COVID-19
AlOmari, Firas - In: Health marketing quarterly 38 (2021) 2/3, pp. 52-69
Persistent link: https://www.econbiz.de/10012695233
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Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur; Jakhar, Suresh Kumar; Chiappetta … - In: Technological forecasting & social change : an … 176 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
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Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv; Prasad, Kriti; Neprash, Hannah; Poplau, Sara - In: Health care management review : HCM review 47 (2022) 4, pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
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Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777