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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
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Three systems underpinning marketing behavior
Bagozzi, Richard P. - In: AMS review : official publication of the Academy of … 8 (2018) 1/2, pp. 23-29
Persistent link: https://www.econbiz.de/10011919217
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Moral sentiments and self-interest in Adam Smith : two comments
Ghosal, Sayantan - In: National Institute economic review : journal of the … 265 (2023), pp. 157-166
Persistent link: https://www.econbiz.de/10014465457
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Within -and between- CoP knowledge sharing in knowledge-intensive firms
Garavan, Thomas N.; Carbery, Ronan; O'Brien, Fergal; … - In: Handbook of research on communities of practice for …, (pp. 337-362). 2011
Persistent link: https://www.econbiz.de/10009269288
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An integrative model of the role of trust in transactive memory development
Ashleigh, Melanie; Prichard, Jane - In: Group & organization management : an international journal 37 (2012) 1, pp. 5-35
Persistent link: https://www.econbiz.de/10009512883
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A social capital perspective on computer-mediated group communication and performance : an empirical study
Raghupathi, Viju; Benbunan-Fich, Raquel - In: Group decision and negotiation 29 (2020) 4, pp. 747-801
Persistent link: https://www.econbiz.de/10012289767
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Financial literacy and naming a "trusted contact" for U.S. brokerage accounts
Sommer, Matthew; Lim, HanNa - In: Journal of financial services marketing 29 (2024) 2, pp. 582-589
Persistent link: https://www.econbiz.de/10015061045
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To trust or not to trust one's feelings : the metacognitive processing of feelings
Avnet, Tamar - 2005
Persistent link: https://www.econbiz.de/10003952809
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The relationship between conflict and decision outcomes : moderating role of trust in strategic decision-making teams
Parayitam, Satyanarayana - 2005
Persistent link: https://www.econbiz.de/10003946319
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Athletes' trust, mental skills, and satisfaction in a gambling-legal cycle racing business in South Korea
Moon, Kae Sung; Ko, Yong Jae; Connaughton, Daniel P.; … - In: European Sport management quarterly : ESMQ 12 (2012) 3, pp. 291-308
Persistent link: https://www.econbiz.de/10009570614