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Purpose – The purpose of the paper is to identify the elements of professional key account management programs, to understand the success factors and to create an integrated framework. Design/methodology/approach – The article is based on an analysis of the existing literature as well as on...
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Purpose – The purpose of this teaching case study is to analyze, conceptualize and redesign sales approaches with the example of a German wire company selling in the US market. Design/methodology/approach – This is a case‐based research paper that describes in detail successful sales...
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