Narrow search
Showing 51 - 60 of 125,936
Cover Image
Customer incivility and service recovery performance : job crafting as a buffer
Zahoor, Adil; Siddiqi, Mushtaq Ahmad - In: Vision : the journal of business perspective 27 (2023) 2, pp. 178-188
Persistent link: https://www.econbiz.de/10014229750
Cover Image
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram; Lemine, Mouna Sidi - In: Journal of marketing for higher education 34 (2024) 1, pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Cover Image
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Cover Image
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu - In: European journal of marketing 57 (2023) 5, pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Cover Image
Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Wen, Ji; Li, Yina; Hou, Pingping - In: Nankai business review international 7 (2016) 3, pp. 322-344
Persistent link: https://www.econbiz.de/10011688313
Cover Image
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Cover Image
Customer behaving badly!
Ang, Lawrence; Koslow, Scott - In: Advances in industrial and labor relations 19 (2012), pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Cover Image
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Cover Image
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Cover Image
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670
Persistent link: https://www.econbiz.de/10014276940