performance of Japanese‐owned manufacturers in China. Design/methodology/approach – In this study, 200 companies out of the … significantly in Japanese‐owned manufacturers in China. This implies that TQM is an effective method to improve business performance …

resource management practices, identified in prior research as vital, influence both conformance quality and productivity … influence of such practices on performance. Design/methodology/approach – Using sample data from 249 service firms in China … productivity. Importantly, besides its direct and positive effect on conformance quality and on productivity performance, the level …

quality performance of manufacturing companies operating in the Pearl River Delta (PRD) area of Southern China. Design …/implications – The study is confined to the PRD of Southern China and only examines the interrelationships between the constructs of TQM …

SERVQUAL instrument in China's mobile communication setting. Design/methodology/approach – A mail survey was conducted at a … major mobile communications company in mainland China. Instrument reliability and validity were examined. Exploratory and … service quality. Service convenience is an important additional dimension of service quality in China's mobile communications …

‐round questionnaire survey was conducted to 196 manufacturing and service firms in West China, and hypotheses were verified using a … service firms, which partly reflects the actual situation in China and other similar developing countries.  …

some limitations that provide directions for future research. Data were only collected from China. Therefore, the research …

recoverability, and to empirically test and refine the modified SERVPERF instrument using survey data from China. The study aims to … assess the potential antecedents of customer satisfaction in the fast food industry in China. The antecedents include service … customer satisfaction in the fast food industry in mainland China. Design/methodology/approach – A survey was used to evaluate …

from a recent survey conducted in the USA with the authors' previous study done in China. The survey uses the Malcolm …

China, in the context of theory on management trends and fashions, dissemination and adoption. Design … developing QM within China, or working with Chinese manufacturing partners. They suggest that Chinese businesses do not blindly … and adoption of QM in China, and extends understanding of QM dissemination in the context of management fashion and …