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Strategien der Ersatzteil-Bedarfsdeckung: Überblick und Auswahl
Rosentritt, Caroline; Knigge, Jens - 2010
Persistent link: https://www.econbiz.de/10013437783
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen; Flynn, Andrea Godfrey; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 1, pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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Kundenorientiertes Controlling von Corporate-Shared-Services durch interne Kundenbarometer
Bruhn, Manfred; Georgi, Dominik - In: Corporate Shared Services : Bereitstellung von …, (pp. 175-194). 2006
Persistent link: https://www.econbiz.de/10003368253
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Zufriedenheit in industriellen Geschäftsbeziehungen
Backhaus, Klaus; Bauer, Matthias - In: Relationship Marketing : Standortbestimmung und …, (pp. 105-138). 2002
Persistent link: https://www.econbiz.de/10001703267
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B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?
Paguio, Rafael - 2012
ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...
Persistent link: https://www.econbiz.de/10013114528