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A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university

Lee, Hyuk Jin; Seong, Myeong Hee - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 439-453

Persistent link: https://www.econbiz.de/10012670919

Service Outsourcing and Dispersion of Customer Needs

Wang, Yimin - 2020

This research explores how customer needs dispersion influences a firm's intent to outsource, and, if the firm does decide to outsource, how it can retain the potential cost advantages offered by a third-party supplier. Customer service plays a crucial role for firms to retain customers and spur...

Persistent link: https://www.econbiz.de/10012831110

The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction

Teixeira, Rafael; Paiva, Ely Laureano; Matos, Celso … - In: International journal of services technology and … 26 (2020) 6, pp. 455-477

Persistent link: https://www.econbiz.de/10012503714

The power of emotional value : moderating customer orientation effect in professional business services relationships

Arslanagic-Kalajdzic, Maja; Kadic-Maglajlic, Selma; … - In: Industrial marketing management : the international … 88 (2020), pp. 12-21

Persistent link: https://www.econbiz.de/10012285225

A novel recommendation model for online-to-offline service based on the customer network and service location

Pan, Yuchen; Wu, Desheng Dash - In: Journal of management information systems : JMIS 37 (2020) 2, pp. 563-593

Persistent link: https://www.econbiz.de/10012262567

New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

Persistent link: https://www.econbiz.de/10012105180

Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs

Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43

Persistent link: https://www.econbiz.de/10012005761

Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective

Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42

Persistent link: https://www.econbiz.de/10012026090

Kundenorientiertes Controlling von Corporate Shared Services durch interne Kundenbarometer

Bruhn, Manfred; Georgi, Dominik - In: Corporate Shared Services : Bereitstellung von …, (pp. 171 - 190). 2008

Persistent link: https://www.econbiz.de/10014559687

Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships

Walter, Benjamin von; Wentzel, Daniel; Raff, Stefan - In: Journal of retailing 99 (2023) 2, pp. 280-296

Persistent link: https://www.econbiz.de/10014322000

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