An in-depth, expert guide to Microsoft Dynamics CRM 2011 from Microsoft CRM experts! What better way to learn how to administer Dynamics CRM 2011 than from two Microsoft CRM experts? This in-depth Bible is packed with expert guidance on the latest version of Microsoft's hot CRM product. Whether...

Intro -- Title Page -- Table of Contents -- Acknowledgments -- Foreword -- Introduction -- Introduction to the Third Edition -- The Customer Experience Conundrum -- Becoming the Nordstrom of Your Industry -- A Family Business, a Public Company -- What Makes Nordstrom Unique? -- Why a Third...

Cover -- Copyright -- Dedication -- Brief Table of Contents -- Detailed Table of Contents -- Foreword by Bryan Pearson -- Part 1: An Introduction to the Retail Value Proposition -- 1 Crafting Value -- 2 Segmentation and Differentiation -- Part 2: The Shopping Environment -- 3 Locations and...

"In a letter to the author, advertising agency Ogilvy & Mather's Chair and CEO emeritus Shelly Lazarus said, "The book is terrific. It's an easy read, and I agree with every word." Danny Meyer, legendary restaurateur and CEO of the Union Square Hospitality Group, described the book as providing,...

Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 Introduction to WebSphere Commerce V5.5 -- Chapter 1. Introduction -- 1.1 Platform support and product packaging -- 1.1.1 Supported platforms...

Inbound Marketing: Attract, Engage, and Delight Customers Online is a comprehensive guide to increasing online visibility and engagement. Written by top marketing and startup bloggers, the book contains the latest information about customer behavior and preferred digital experiences. From the...

Cover -- Copyright -- TABLE OF CONTENTS -- ABOUT THE AUTHOR -- FOREWORD -- PREFACE -- INTRODUCTION -- CHAPTER 1 YOU DON'T HAVE TO BE A GURU - JUST LIVE LIKE ONE -- YOUR INHERENT QUALITIES -- IS THE CLIENT NUMBER ONE? -- YOU (PTY) LTD -- BRIDGING THE GAP BETWEEN THE CLIENT AND THE BUSINESS --...