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Values-based service for susta...
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Dienstleistungsqualität
26
Service quality
26
Sweden
26
Innovation
25
Services
25
Dienstleistung
23
Beziehungsmarketing
22
Dienstleistungssektor
22
Relationship marketing
22
Service industry
22
Schweden
21
Service-dominant logic
20
Service innovation
19
Value creation
19
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18
Service-Dominant Logic
18
Kundenintegration
17
Customer integration
16
Customer satisfaction
14
Sustainable development
14
Consumer behaviour
13
Nachhaltige Entwicklung
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Innovationsmanagement
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Kundenzufriedenheit
12
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11
Corporate social responsibility
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Organizational change
9
Business services
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Customer service
8
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8
Kundenservice
8
Organisatorischer Wandel
8
Service management
8
Unternehmensdienstleistung
8
Beschwerdemanagement
7
Complaint management
7
Corporate Social Responsibility
7
Customer experience
7
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12
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Article
235
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30
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research-article
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Language
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English
185
Undetermined
73
Swedish
6
German
1
Author
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Edvardsson, Bo
235
Enquist, Bo
49
Tronvoll, Bård
34
Strandvik, Tore
21
Witell, Lars
18
Gustafsson, Anders
17
Gebauer, Heiko
16
Johnson, Mikael
15
Reynoso, Javier
11
Roos, Inger
11
Skålén, Per
11
Kristensson, Per
10
Colurcio, Maria
8
Holmlund, Maria
8
Pareigis, Jörg
8
Petros Sebhatu, Samuel
8
Åkesson, Maria
8
Firth, Robert
6
Friman, Margareta
6
Gruber, Thorsten
6
Klaus, Philipp
6
Ng, Gloria
6
Paiola, Marco
6
Sebhatu, Samuel Petros
6
Svensson, Göran
6
Camén, Carolina
5
Koskela-Huotari, Kaisa
5
Meiren, Thomas
5
Rönnbäck, Åsa
5
Schäfer, Adrienne
5
Slåtten, Terje
5
Sundström, Erik
5
Svari, Sander
5
Walter, Ute
5
Di Pietro, Laura
4
Jaakkola, Elina
4
Lervik-Olsen, Line
4
Nyström, Harry
4
Renzi, Maria Francesca
4
Sebastiani, Roberta
4
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Hanken Svenska Handelshögskolan
2
Academy of Marketing Science
1
Institutionen för Ekonomi och Statistik <Uppsala>
1
QUIS <13, 2013, Karlstad>
1
Universität Hamburg
1
Published in...
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Managing service quality : MSQ ; an international journal
31
Journal of service management
25
Journal of Service Management
22
International journal of quality and service sciences
16
International Journal of Quality and Service Sciences
12
The service industries journal
8
Business transformation for a sustainable future
7
Journal of Services Marketing
6
The journal of services marketing
6
International journal of service industry management : IJSIM
5
Journal of business research : JBR
5
Journal of service research : JSR
4
Marketing theory
4
Qualitative Research in Accounting & Management
4
The journal of business & industrial marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of Business & Industrial Marketing
3
Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
The TQM Magazine
3
The TQM magazine : the international bi-monthly for total quality management
3
Involving customers in new service development
2
Journal of Service Theory and Practice
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Working Papers / Hanken Svenska Handelshögskolan
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in services innovations
1
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Source
All
ECONIS (ZBW)
126
OLC EcoSci
68
Other ZBW resources
56
RePEc
11
USB Cologne (EcoSocSci)
4
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1
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
2
Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
Saved in:
3
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
4
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
5
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
6
Design dimensions of experience rooms for service test drives: Case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-328
Persistent link: https://www.econbiz.de/10008434817
Saved in:
7
Values-based service quality for sustainable business
Enquist, Bo
;
Edvardsson, Bo
;
Sebhatu, Samuel Petros
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10007750119
Saved in:
8
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009890279
Saved in:
9
Managing the innovation co-creation challenge
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-291
Persistent link: https://www.econbiz.de/10010037361
Saved in:
10
'The IKEA Saga': How Service Culture Drives Service Strategy
Edvardsson, Bo
;
Enquist, Bo
- In:
The service industries journal
22
(
2002
)
4
,
pp. 153-186
Persistent link: https://www.econbiz.de/10006261083
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