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Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Innovation in tourism : re-conceptualising and measuring the absorptive capacity of the hotel sector
Thomas, Rhodri; Wood, Emma H. - In: Tourism management : research, policies, practice 45 (2014), pp. 39-48
Persistent link: https://www.econbiz.de/10010406278
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Can setting hotel rate restrictions help balance the interest of hotels and customers?
Denizci Guillet, Basak; Liu, Wei; Law, Rob - In: International journal of contemporary hospitality management 26 (2014) 6, pp. 948-973
Persistent link: https://www.econbiz.de/10010418034
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Empowering employees : job standardization and innovative behavior
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung; Tang, Ya-yun - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1100-1117
Persistent link: https://www.econbiz.de/10010426069
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Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey : achieving competitive advantage
Koyuncu, Mustafa; Burke, Ronald J.; Astakhova, Marina; … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1083-1099
Persistent link: https://www.econbiz.de/10010426072
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Effect of management commitment to internal marketing on employee work attitude
To, W. M.; Martin, E. F.; Yu, Billy T. W. - In: International journal of hospitality management 45 (2015), pp. 14-21
Persistent link: https://www.econbiz.de/10010503906
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The use of ICT technologies enhances employees' performance in the Greek hotel industry
Vogiatzi, Margarita - In: International journal of economics, finance and … 3 (2015) 1, pp. 43-56
Persistent link: https://www.econbiz.de/10010508501
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The potential of local KIBS companies as a determinant of tourism development in Krakow
Borodako, Krzysztof; Berbeka, Jadwiga; Rudnicki, Michał - In: Tourism economics : the business and finance of tourism … 20 (2014) 6, pp. 1337-1348
Persistent link: https://www.econbiz.de/10010509234
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Effects of price and user-generated content on consumers' prepurchase evaluations of variably priced services
Noone, Breffni M.; McGuire, Kelly A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 562-581
Persistent link: https://www.econbiz.de/10010429829