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Call me maybe : experimental evidence on using mobile phones to survey microenterprises
Garlick, Robert; Orkin, Kate; Quinn, Simon - 2016
High-frequency data is useful to measure volatility, reduce recall bias, and measure dynamic treatment effects. We conduct the first experimental evaluation of high-frequency phone surveys in a developing country or with microenterprises. We randomly assign microenterprise owners to monthly...
Persistent link: https://www.econbiz.de/10011524303
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Call me maybe : experimental evidence on using mobile phones to survey microenterprises
Garlick, Robert; Orkin, Kate; Quinn, Simon - 2016
Persistent link: https://www.econbiz.de/10011534680
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Inclusive technology for rural development : rural call centre in Orissa, India
Mohapatra, Sanjay; Agarwal, Neha - In: International journal of information systems in the … 6 (2014) 2, pp. 1-17
Persistent link: https://www.econbiz.de/10010469873
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Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina; Pyöriä, Pasi - In: International journal of work innovation : IJWI 1 (2015) 3, pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
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(Not)hanging on the telephone : payment systems in the new sweatshops
Fernie, Sue - 1998
Persistent link: https://www.econbiz.de/10000659534
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Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.; Wright, Christopher - In: New technology, work and employment 24 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
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The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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Data protection: call centre criminals
Williams, Katherine - In: Journal of direct, data and digital marketing practice … 8 (2006/07) 3, pp. 259-260
Persistent link: https://www.econbiz.de/10003433486
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"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline; Payne, Jonathan - In: Work, employment & society : a journal of the British … 23 (2009) 4, pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
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Sustainability of the international sourcing model
Knights, David - In: Organizing and managing in the era of globalization, (pp. 111-145). 2010
Persistent link: https://www.econbiz.de/10003952885